Refund & Return Policy
Refund & Return Policy
At Simply Hers Co., we want you to love every purchase! If something isn’t right, we’re here to help.
Returns
We accept returns on eligible items within 14 days of delivery or pickup.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition with tags (if applicable).
- Items must be free of odors, pet hair, stains, makeup, or damage.
- Proof of purchase is required.
Once your return is received and inspected, we will notify you of the approval status.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Blind Date with a Book boxes
- Personalized or custom-made items
- Clearance or sale items
- Gift cards
- Earrings and other personal care items (for hygiene reasons)
- Opened self-care products
- Digital products or downloads
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after your return has been processed.
Original shipping charges are non-refundable.
Exchanges
If you received a damaged or defective item, or need a different size (when available), please contact us within 3 days of receiving your order. We’ll do our best to make it right.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your order arrives damaged, defective, or you receive the wrong item, contact us within 3 days with photos so we can resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged/defective item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Contact Us
If you have any questions about your return, please contact us before sending your item back. We’re always happy to help!